Privacy Policy

Effective Date: July 23, 2026

Sharma Dairy Farm ("Sharma Dairy", "we", "us", or "our") operates the website sharmadairy.com, our milk home delivery service, pre-paid milk membership program, and the Sharma Dairy mobile application (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register for milk membership, place orders, or use our mobile app.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

• Membership & account details: Name, residential address, mobile number, email address, membership card number, and QR code linked to your membership.
• Payment & transaction data: Advance deposit amount, account balance, purchase history, milk and product orders, delivery records, and payment confirmation details processed through our payment partners.
• Contact form information: Name, email, mobile number, and message content when you submit our website contact form.
• App & website usage data: Device type, operating system, app version, IP address, browser type, and general usage logs when you access our website or mobile application.
• Delivery & service information: Delivery address, order preferences, phone orders, and communication records related to home delivery of milk and dairy products.

2. How We Use Your Information

We use your personal information for the following purposes:

• Issuing and managing pre-paid milk membership cards.
• Processing advance payments, recharges, and cashless transactions.
• Delivering milk and dairy products to your home.
• Maintaining your account balance and transaction history in our secure online records.
• Scanning membership QR codes through the Sharma Dairy app for billing and service verification.
• Displaying transaction details and balance information in the customer mobile app.
• Responding to your enquiries, complaints, and support requests.
• Improving our services, website, and mobile application.
• Complying with applicable legal and regulatory requirements.

3. Milk Membership & Mobile App

Our milk membership program is designed to provide convenient, cashless access to pure milk and dairy products. When you register for membership at our office, we collect your basic details and maintain your records in our secured online database. Our representatives use the Sharma Dairy app to scan the QR code on your membership card during transactions. Your membership balance and complete transaction history are available to you through the customer mobile app.

4. Payment Processing

Online payments may be processed through secure third-party payment gateways such as CCAvenue. When you make a payment, your payment information is handled directly by the payment provider in accordance with their privacy and security policies. We do not store complete credit card, debit card, or UPI credentials on our servers. We may receive payment status, transaction ID, amount, and related confirmation details from the payment gateway.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following cases:

• With service providers who help us operate our website, mobile app, payment processing, or delivery operations.
• With authorized Sharma Dairy staff and representatives for membership verification and billing.
• When required by law, court order, or government authority.
• To protect the rights, property, or safety of Sharma Dairy, our customers, or others.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. Customer information and transaction records are maintained in secured online systems. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your milk membership account remains active and as needed to provide our services, maintain transaction records, resolve disputes, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete or anonymize it.

8. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where legally permitted.
• Withdraw consent for certain uses of your information, where applicable.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details below.

9. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website features.

10. Third-Party Links

Our website or app may contain links to third-party websites or services, such as app download pages or payment gateways. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

11. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Sharma Dairy Farm
Kamath Ward, Gadarwara
Dist. Narsinghpur (MP), Pincode - 487551
Phone: +91 07791-254743
Email: sharmadairy@gmail.com / info@sharmadairy.com